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  • Dec 31, 2014
  • Utility
  • Gilman, Vermont
  • Propane
  • 165
  • REVIEW RATING 4/5

I had switched propane companies due to price changes. Rymes said they would come pick up the tank when they were back in the area. The tank was placed at the edge of the driveway for convent pick up by the new propane company. It sat there for three months and I finally called Rymes to see if they forgot and I was told they had not and would pick it up when they were in the area. I was told if... Read more

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  • Dec 23, 2014
  • Utility
  • New Haven, Connecticut
  • Propane Tank Removal
  • 149
  • REVIEW RATING 4/5

We bought propane from Rymes from 1984 to 2011 and had no problems. In 2011, we installed a propane fueled emergency generator and needed a larger tank than what we had. Rymes told me that it did not stock the size tank we wanted. Thus, while we would have had Rymes do the gas work for the generator, we selected a company that had our desired tank size to do the work. I told Rymes to remove its... Read more

Was this review helpful? 1 0

  • Jan 10, 2014
  • Utility
  • Concord, New Hampshire
  • Item Delivery
  • 1
  • 1
  • 1060
  • REVIEW RATING 5/5

Their company put oil in my tank I didn't order. I don't even use the company. I called and told them to come get it and they said NO then told me they would give me 60 days to pay for it, I told them I didn't order it and didn't want it, again they refused to come get it. for 2 days I argued with them to come get it. each time I was told no that wasn't going to happen. After fighting with them... Read more

Was this review helpful? 15 0

  • Jan 03, 2014
  • Utility
  • Property Damage Repair
  • 1
  • 1
  • 288
  • REVIEW RATING 5/5

poor service!! I felt discriminated since I have fuel assistance and been without it for 3 days now. They are unable to give me an exact time they will be at my home to refill my tank and charging me an additional $80 just to come to my home since "they didn't plan on coming to my area until next Thursdays" (a week from today) meaning to say if I didn't pay I wouldn't have heat or hot water for... Read more

Was this review helpful? 3 0

  • Dec 26, 2013
  • Utility
  • Bristol, New Hampshire
  • Property Damage Repair
  • 295
  • REVIEW RATING 4/5

I have 2 propane tanks, with 2 different furnaces. I had ordered propane for ony 1 tank, but the dumb *** filled both. On the reciept it even said to fill just the one I told them too. I didn't have the money for both tanks and worked out a payment plan with them. Fast forward to the next time I needed propane, I had an outstanding bill due to their own dumb *** fault and refused to deliver... Read more

Was this review helpful? 4 0

  • Dec 06, 2013
  • Utility
  • Concord, New Hampshire
  • Property Damage Repair
  • 1
  • 1
  • 327
  • REVIEW RATING 4/5

I had oil delivered and because it hadn't been on for awhile i asked if the tech could clean and start it up. Well the tech tried getting g out of it I asked him twice to do it. He came back in and just started it no cleaning he was irritated that I wanted him to do it. I need up calling huckleberries that was #1 then the office they are So unorganized I had 3 different people calling me on what... Read more

Was this review helpful? 4 4

  • Nov 20, 2013
  • Utility
  • Order Delivery
  • 258
  • REVIEW RATING 5/5

I really do not understand what is so hard about delviering fuel oil or propane. We did the pre-buy program in 2012-2013 and Rymes faile to deliver fuel oil to us even though we had pre-paid. Someone from the compant called us up to apologize. That was nice but doesn't help when you have no heat or hot water. When I needed a propane tank set in a property I was selling, it took them three tries... Read more

Was this review helpful? 6 1

  • Aug 29, 2013
  • Utility
  • Antrim, New Hampshire
  • Customer Service
  • 468
  • REVIEW RATING 5/5

I was deployed 2003-2005 my wife would travel down to the Rhymes office to pay our bill. She did and months latter she got a letter in the mail saying there was a warrent for me and my wife arrest because missing a court date. We never got any notice and I was in Iraq and my wife had the reciept to show we paid. My wife contacted NH Army Nationl Guard JAG office they contacted the court house... Read more

Was this review helpful? 8 0

  • Aug 29, 2013
  • Utility
  • Antrim, New Hampshire
  • Account Charges
  • 374
  • REVIEW RATING 4/5

I had a charge account and thought I payed off my bill. Well six months latter I needed to have my tanks filled I contacted them and they informed me we had a over due balance and it would have to be paid for before they could make a delivery. I ask how much they said $25 ok I informed them I was sorry for that, but then asked them why they never tryed to contact me to correct the issue. I made... Read more

Was this review helpful? 4 1

  • Aug 29, 2013
  • Utility
  • Antrim, New Hampshire
  • Customer Support
  • 1
  • 1
  • 287
  • REVIEW RATING 4/5

Rhymes normal opertion end at 5pm M-F. I call them at 4:25PM needing a fill and their office is under 3 miles from my house. I called office number it went to voice mail and said to please contact our emergency phone number. Well this was going to be a emergency as I was going to run out of propane. The gent on the other line informed me I will have to pay a $100 dollar fee for emergancy... Read more

Was this review helpful? 3 1

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