Rymes Propane Complaints and Reviews

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Rymes Propane
Main address: PO Box 2948 03302 Concord NH
(800) 773-0309, (603) 228-9165, customerservice@rymes.com
  • 16 complaints
  • $23.2K claimed losses
  • $1.5K average
  • Show More
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  • Jan 10
  • Utility
  • Concord, New Hampshire
  • Wrong Item Delivery
  • 1
  • 30

Their company put oil in my tank I didn't order. I don't even use the company. I called and told them to come get it and they said NO then told me they would give me 60 days to pay for it, I told them I didn't order it and didn't want it, again they refused to come get it. for 2 days I argued with them to come get it. each time I was told no that wasn't going to happen. After fighting with them... Read more

Was this review helpful? 4 0

  • Jan 03
  • Utility
  • Property Damage Repair
  • 57

poor service!! I felt discriminated since I have fuel assistance and been without it for 3 days now. They are unable to give me an exact time they will be at my home to refill my tank and charging me an additional $80 just to come to my home since "they didn't plan on coming to my area until next Thursdays" (a week from today) meaning to say if I didn't pay I wouldn't have heat or hot water for... Read more

Was this review helpful? 1 0

  • Dec 26, 2013
  • Utility
  • Bristol, New Hampshire
  • Property Damage Repair
  • 62

I have 2 propane tanks, with 2 different furnaces. I had ordered propane for ony 1 tank, but the dumb *** filled both. On the reciept it even said to fill just the one I told them too. I didn't have the money for both tanks and worked out a payment plan with them. Fast forward to the next time I needed propane, I had an outstanding bill due to their own dumb *** fault and refused to deliver... Read more

Was this review helpful? 1 0

  • Dec 06, 2013
  • Utility
  • Concord, New Hampshire
  • Property Damage Repair
  • 70

I had oil delivered and because it hadn't been on for awhile i asked if the tech could clean and start it up. Well the tech tried getting g out of it I asked him twice to do it. He came back in and just started it no cleaning he was irritated that I wanted him to do it. I need up calling huckleberries that was #1 then the office they are So unorganized I had 3 different people calling me on what... Read more

Was this review helpful? 1 0

  • Nov 20, 2013
  • Utility
  • Not Delivered Order
  • 65

I really do not understand what is so hard about delviering fuel oil or propane. We did the pre-buy program in 2012-2013 and Rymes faile to deliver fuel oil to us even though we had pre-paid. Someone from the compant called us up to apologize. That was nice but doesn't help when you have no heat or hot water. When I needed a propane tank set in a property I was selling, it took them three tries... Read more

Was this review helpful? 1 0

  • Aug 29, 2013
  • Utility
  • Antrim, New Hampshire
  • Assulted Customer
  • 127

I was deployed 2003-2005 my wife would travel down to the Rhymes office to pay our bill. She did and months latter she got a letter in the mail saying there was a warrent for me and my wife arrest because missing a court date. We never got any notice and I was in Iraq and my wife had the reciept to show we paid. My wife contacted NH Army Nationl Guard JAG office they contacted the court house... Read more

Was this review helpful? 4 0

  • Aug 29, 2013
  • Utility
  • Antrim, New Hampshire
  • Account Charges
  • 130

I had a charge account and thought I payed off my bill. Well six months latter I needed to have my tanks filled I contacted them and they informed me we had a over due balance and it would have to be paid for before they could make a delivery. I ask how much they said $25 ok I informed them I was sorry for that, but then asked them why they never tryed to contact me to correct the issue. I made... Read more

Was this review helpful? 2 0

  • Aug 29, 2013
  • Utility
  • Antrim, New Hampshire
  • Customer Support
  • 1
  • 93

Rhymes normal opertion end at 5pm M-F. I call them at 4:25PM needing a fill and their office is under 3 miles from my house. I called office number it went to voice mail and said to please contact our emergency phone number. Well this was going to be a emergency as I was going to run out of propane. The gent on the other line informed me I will have to pay a $100 dollar fee for emergancy... Read more

Was this review helpful? 1 1

  • Aug 29, 2013
  • Utility
  • Antrim, New Hampshire
  • Propane Gas
  • 155

I fired Rhymes and hired Irvin for my propane supplier. After Irvin hook us up and check all our equipment making sure things where working correctly I notice something. I told the Irvin Tech I have never had my gas dryer throw so much heat nor have I had my gas stove burners make any noise and throw so much heat. I was informed that some companies will turn your pressure down making you have to... Read more

Was this review helpful? 4 1

  • Feb 08, 2013
  • Utility
  • Propane Delivery
  • 146

I have been using Rymes for 3-4 months now and my usage went up during this cold month. I asked for a delivery and they told me they only deliver to my area once per week and they want to charge an $85 trip fee. So now I am forced to pay the fee or run out of propane? This company has horrible customer service and they do not care about their customers. I asked them to waive the fee and the... Read more

Was this review helpful? 1 7
 
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